Case Studies

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National Transport Operator | Turning Static SOPs into a Living Operating Model

The Challenge
Across this transport operator’s enterprise - from operations and maintenance to scheduling and customer service - the business relied on dozens of defined processes and SOPs embedded in documents, SharePo…

Client improvement journey: North East Lincolnshire Council

North East Lincolnshire Children’s Services have experienced challenge with embedding their Signs of Safety model practices within their workforce. With rising demand and a lack of consistent quality of social work practice, Children's Services requi…

Attenti chosen to support Rochdale’s Adult Social Care Improvements

Rochdale Borough Council, sought a partner to manage ongoing review demand while aligning with strategic decisions for future practice in adult social care services. Rochdale partnered with Attenti for our proven ability to deliver sustainable outcom…

Sustainable backlog clearance and process optimisation in haringey

The challengeThroughout the process, we came up against a number of challenges listed below, and overcame each one:Low client response rate: To test the efficiency of the service, Attenti mirrored internal methods originally before changing proc…

Attenti complete successful financial assessments project for bradford council

The challengeBradford Council approached Attenti Consulting with need to:Support them in their Financial Assessment consultation relating to a proposed charging changeProviding support to a potential 4,000 individuals who would be potentially affecte…

Boosting the efficiency of Leonard Cheshire care homes

The ChallengeLeonard Cheshire partnered with Attenti at a time when they were looking to make significant strategic changes and re design their operating model.The organisation’s aim was to achieve financial stability, improve the service offered to…